Cancellation and Return Policy

At Joy Doll, we specialize in creating high-quality, customized sex dolls tailored specifically to your preferences. Due to the intimate nature of our products and strict hygiene standards, we have established specific policies regarding cancellations and returns. We want to ensure that every doll is crafted to meet your exact specifications while maintaining the highest levels of cleanliness and safety. Please read the following carefully:

Cancellation Policy

Once your order is submitted, please double-check all details. Production typically begins within 8 hours of placing your order, and we incur significant costs as soon as production starts, including expenses for materials, labor, and logistics.

Because each doll is custom-made according to your specifications, we do not accept change of mind cancellations once production has commenced. It is crucial that you verify all details of your order before clicking the submit button. If your order has already been processed, it cannot be changed or canceled.

Modifying Your Order

In some cases, you can modify your order free of charge before production begins. For instance, you may change the hair style or add items. However, once production has started, we cannot guarantee that changes can be made. If you wish to modify your order, please contact us immediately.

Return Policy

Inspect Your Doll Upon Receipt
Upon receiving your doll, please conduct a thorough inspection from head to toe before use. If the product is damaged due to improper handling, you will not be eligible for a return or exchange. Use common sense when handling the item to prevent any damage.

If you have any issues or dissatisfaction, please contact us within 24 hours, including detailed information, images, or videos of the issue. We value your feedback, as it helps us improve our products and services.

Warranty

We offer reshipment, remake, or partial refunds for the following situations:

• Incorrect Dolls: If your doll differs significantly from the factory pictures or website, please provide an unboxing video showing the entire doll, head, shipping label, and packaging. We will investigate and arrange a replacement.
• Damaged Dolls: If your doll arrives severely damaged, file a claim with the shipping carrier immediately. Depending on the severity of the damage, we will arrange a replacement or provide repair kits for minor damages.

Important Notes

• DO NOT RETURN THE PACKAGE DIRECTLY. Returns of adult products are generally not accepted due to hygiene concerns. We do not want you to receive a previously used doll. If you have a valid reason for a return, ensure the product is in new condition.
• Our team will inspect the doll package upon return. If we find any policy violations, a refund may not be issued, and serious cases may be reported to credit agencies.
• The shipping address on the packaging is not applicable for returning custom orders or in-stock items. If you wish to return a package, please contact us for instructions.

 It’s crucial that you double-check all details of your order before clicking the submit button. If your order has already been processed, it cannot be changed or canceled.


Returns Policy

Inspect Your Doll Upon Receipt Upon receiving your doll, please conduct a thorough inspection from head to toe before use. If the product is damaged due to improper handling, you will not be eligible for a return or exchange. Use common sense when handling the item to prevent any damage.

If you have any issues or dissatisfaction, please contact us within 24 hours, including detailed information, images, or videos of the issue. We value your feedback, as it helps us improve our products and services.

Warranty

We offer reshipment, remake, or partial refunds for the following situations:

• Incorrect Dolls: If your doll differs significantly from the factory pictures or website, provide us with an unboxing video showing the entire doll, head, shipping label, and packaging. We will investigate and arrange a replacement.
• Damaged Dolls: If your doll arrives severely damaged, file a claim with the shipping carrier immediately. Depending on the damage severity, we will arrange a replacement or provide repair kits for minor damages. 

 

Important Notes

• DO NOT RETURN THE PACKAGE DIRECTLY. Returns of adult products are generally not accepted due to hygiene concerns. We do not want you to receive a previously used doll. If you have a valid reason for a return, ensure the product is in new condition.
• Our team will inspect the doll package upon return. If we find any policy violations, a refund may not be issued, and serious cases may be reported to credit agencies.
• The shipping address on the packaging is not applicable for returning custom orders or in-stock items. If you wish to return a package, please contact us for instructions.